Our Process
Regular On-Going Care
If you need consistent weekly, fortnightly, or monthly care, this is the right option for you. It also works well for shift workers who know their dates in advance. This option also includes fortnightly or monthly “date day/night” bookings with your selected nanny. Because we focus on finding the right fit for long-term success, this process can take, on average 2-6 weeks however, when care is needed sooner, we do our best to fast-track the process. Positions must be minimum of 13 weeks to qualify as regular.
- Give us a call or complete our enquiry form on the website, and we’ll then phone you to learn more about your family, confirm details, and talk through what you’re looking for.
- Sign our client agreement and complete your profile on our platform.
- Pay the $135 engagement fee (invoice emailed via Square, with your card saved securely for future booking fees until integration is complete).
- We share your role with our team.
- As nannies apply, you’ll receive a notification to view their profiles via email.
- You choose who you’d like to meet – the nanny will call to introduce herself and arrange a 30-45 minute in-home meeting (no cost).
- You choose who to offer the role to – trials are available if you’re unsure, and you can meet as many nannies as you like.
- Once a match is confirmed, you pay the remaining $200 to complete your lifetime registration, and we book your nanny in.
- Orientation bookings are welcome before the official start date.
- You pay your nanny weekly via invoice directly into their bank account.
- We charge your card on file monthly through Square for the $23 daily booking fee.
- Cancellations with less than 24 hours’ notice incur a $40 late cancellation fee; otherwise, there is no charge.
- You can ask your nanny directly to assist you with extra bookings.
- You can request casual bookings if your regular nanny is unavailable – 24/7 via your profile, text, email, or phone.
- We provide replacement nanny support and after-hours assistance in rare emergencies.
Casual Care
Casual Care suits families who need more than 8 ad-hoc bookings over the time you’re with us. It’s perfect for occasional help, school-holiday support, days or nights out, changing work schedules, when your usual arrangements fall through, or when you simply need a break — without committing to a regular nanny.
- Give us a call or complete our enquiry form on the website, and we’ll then phone you to learn more about your family, confirm details, and talk through what you’re looking for.
- Sign our client agreement and complete your profile on our platform.
- Pay the $335 lifetime registration fee (invoice emailed via Square, with your card saved securely for future booking fees until integration is complete).
- Request bookings 24/7 from your online platform account — or text, email, or call us.
- We share your booking with available nannies.
- As nannies apply, you’ll receive a notification to view their profiles via email.
- You choose who you’d like to book, and the nanny will call beforehand to introduce herself.
- You pay your nanny weekly via invoice directly into their bank account.
- We charge your card on file monthly through Square for the $41 daily casual booking fee.
- Cancellations with less than 24 hours’ notice incur a $40 late cancellation fee; otherwise, there is no charge.
- You’re welcome to request your preferred nanny for future bookings, or work around your preferred nanny’s availability if you have flexibility.
- We provide replacement nanny support and after-hours assistance in rare emergencies.
One-Off Care
One-Off Care is ideal if you need 1–8 bookings — perfect for holiday makers, weddings, events, or when your usual support is unavailable. If you think you may need more than 8 bookings over the time you’re with us, our Casual Care option will be a better fit and more cost-effective.
- Give us a call or complete our enquiry form on the website, and we’ll then phone you to learn more about your family, confirm details, and talk through what you’re looking for.
- Pay the $70 one-off booking fee (invoice emailed via Square).
- As nannies apply, you’ll receive their profile links via email.
- You choose your preferred nanny, and she will call beforehand to introduce herself.
- You pay the nanny at the end of each booking (cash, Square if available, or instant bank transfer).
- We provide replacement nanny support and after-hours assistance in rare emergencies.
Office Hours Monday to Friday 8am-4pm (on call out of hours)
© Copyright 2016 - 2020 Geelong Nannies